It has been a long time since we just ‘sold cars.’ Our workforce is more varied than ever, and we believe our team is world class.
Our sales teams are our key people on the ground that represent the first impression of our business. So, it's important they live and breathe our company culture, and share a passion for cars. They are the relationship builders with customers, sharing their knowledge to guide people to find the right solution, and ultimately providing a memorable experience in our showroom.
Our service teams are the people our customers see the most often of the time they own their vehicles. Their role is crucial to customer satisfaction and ensuring that any work carried out on someone's pride and joy is expedited well. This is the true engine room of any automotive company and often features some of the most qualified people in our dealerships.
One of the reasons our cars perform well for so long is the quality of our genuine parts (and the people who sell them). The parts department varies in activities; from making deliveries and unpacking to interpreting requests from our technicians, service departments, sales teams and customers. These specialists have a good eye for detail and know how to put together a puzzle.
Most dealers have a dedicated grooming facility featuring some of the true artisans of the business – these specialists understand how your car should retain that showroom shine, how to deal with different surfaces and how to restore it to its former glory.
Our finance and insurance teams guide our customers through the options to buy or finance their vehicles and ensure that should anything happen, during ownership our customers are covered. These teams also provide the backing to help our dealers do what they do best.
Administration is all about keeping the business running smoothly. There are many different aspects involved; from running the office to running a department or dealership. This includes administration, marketing, strategic planning, business development, accounting and more.
The CRM team work hard as relationship ambassadors for the company. They often bridge the gap between sales and service departments and our customers. It is their role to make sure all our records are up-to-date, ensure customers are booked in for sales and service appointments, to check on how customers are enjoying their car, and keep clients up to date with what's happening in and around the company.
Our managers monitor and provide support and direction to staff to ensure that our business operates smoothly, efficiently and effectively – keeping our vision, values and mission at the top of mind. It’s their job to keep their finger on the pulse of the business and work with others to provide our staff with the tools, facilities and strategy to help reach our business objectives, and ensure that our customer relationships are nurtured.
This is an exciting time be part of the automotive industry, and Giltrap Group are committed to being at the heart of New Zealand’s future mobility. The skills and talents we need are constantly changing, and we are always happy to welcome...Find out more